TESTIMONIALS

Hear what our clients have to say about working with us...

TONY HASHAM | CEO Mayerling Skin Renewal System
Over the last 12 months that we have been using the services of LUXE Communications they have been outstanding. Their creativity, professionalism and skill allows them to deliver a high standard of material and copy for digital marketing. Courtney and Chloe’s expertise in the Social Media space facilitates a smooth pathway to developing and achieving goals. It’s a pleasure to work with LUXE.



TRENT PAOLA | Founder & MD, Nimbin Hemp Fed Wagyu
Courtney has a wealth of social media and online promotional knowledge and expertise. On a weekly basis, she captured the perfect amount of commercial and community interest angles, and nailed our Instagram and Facebook posts with her beautifully designed marketing captions, appealing imagery, strategic tagging and backend tactics. We felt incredibly confident in the distinctive voice and unique visual presence she developed for us.
Being a busy business owner, we had no time to invest in online marketing. Commissioning Courtney and her team to manage our online marketing footprint has been the base platform for a considerable increase in sales, and has brought our company closer toward the frontline of our industry.
We watched our social media followers grow on a daily basis, and she consistently managed digital discussion with our audience with great care and tact. Her continual support and guidance gave us a great sense of assurance and confidence that we had all bases covered.
Courtney has a warm, engaging and personable style, she is professional on every level, and has an extensive understanding of the digital marketing world. She loves to listen and work with our ideas, and helps direct a creative solution for what we are trying to share and promote.

 

LOANNE AVENELL | Senior Brand Manager, Mad Mex

LUXE Communications partnered with Mad Mex on a substantial scope of work spanning social media strategy, content creation, copy writing, food photography & styling, community management and responding to reviews and customer feedback on external channels such as Zomato and Google Reviews. 

Courtney and the team at LUXE were fantastic partners across a number of our key campaigns such as Big Burrito, Chorizo Love, Seis Hermanos (Mates), Naked Burrito, Ghost Chilli, Yucatan Chilli Chicken and many more. With a strong understanding of both creative and consumers, they brought to the business a highly creative and irreverent approach to match Mad Mex’s cheeky personality and that of our consumers. This was demonstrated by strong engagement and strong results in social media. 

In addition, the team were always supportive and nimble, responding to the dynamic nature of our industry and consumers in these channels. Their fun team spirit was a great match to both our team and brand values around fun and a sense of cheekiness – particularly important for us to get that all important cut through.

 

ANDREW & MARIA | Owners, The Butter Factory Restaurant Pyree

We have been working with LUXE Communications for over 3 years. Over that time they have changed our branding, website, social media, marketing and look of our business and we couldn't be happier with their creativity and professionalism.

It had been over a decade since we had changed the look of the business and with their encouragement, we have gone back to our roots and harnessed the heritage aspect and country style of our business. We love our new branding and it has elevated our business.

We work closely with LUXE Graphic Designer, Chloe Yates and she always produces high quality, creative and stylish work for our restaurant. Everything is on brand and flows through all of our communications. She's a pleasure to work with and nothing is ever any trouble.

Both Chloe and Courtney are also skilled photographers and take all of our photos, doing a beautiful job in showcasing our menu, restaurant and the estate. Our social media has increased substantially and we have seen an increase in bookings as a result. People comment on the photos often and love to see what's on our menu before they arrive.

Courtney works with us in a consulting capacity and together we come up with new and exciting improvements for the business. It was Courtney who saw to the future of our business during COVID-19 and even before we had to close, was formulating a plan for us to transition to takeaway. This transition has been incredibly important for our family and our team. Courtney and Chloe quickly took care of their side of things and rolled out takeaway online. This has enabled us to service our local community and keep the doors open.

We love working with LUXE in creating events that our customers enjoy. One of the most successful events that we've seen was the 'Christmas In July' event that saw our covers increase from 50 in the month to over 550. Courtney encouraged us to 'go for gold' and we themed the entire restaurant and offered a 4 course festive meal. Courtney & Chloe even came and helped us decorate. They're very hands on and work with us as part of our business. We're aiming for it to be the best 'Christmas in July' event on the South Coast of NSW and a destination event that brings more people to our local community.

We enjoy collaborating with their team and would be more than happy to speak on their behalf. We highly recommend their services.'

 

ALEXANDER KEACH | Founder & MD, ECS Botanics

Courtney and her team helped us out during a very difficult and important period, we had just secured major distribution and needed an urgent facelift to our social media channels and website.  This was over the Christmas period and we cannot thank the team at LUXE Communications enough for taking ownership and changing their holiday plans to meet our tight deadline. 

Since then LUXE has upgraded our website and is managing promotions, influencers and advertising which has caused exponential growth in our sales.  This has all happened over a very short period of time and the feedback we are getting from customers and friends is fantastic. 

We know LUXE is operating in our best interest and have adapted well to our unique style and needs.  In the past we have spent a bucket load on marketing and got nowhere, with LUXE this is completely different and the results speak for themselves.  Although we contract LUXE it feels they are part of the team, importantly Courtney has a business brain and treats our business like her own.

 

CATHERINE SHEPARD | Designer, Catherine R Couture

Catherine R Couture is one of Australia's leading Bridal Couturiers. To launch our latest collection, showcased at New York Fashion Week (NYFW) we wanted to re-brand and open a new e-boutique.  It was important that the project coincided with NYFW as we were meeting buyers from all over the world and wanted our business and designs to be in alignment. Luxe Communications was recommended through word of mouth and we engaged Courtney Lennan, Creative Director to oversee the project. 

Courtney was given a very tight deadline which she met with ease. We are very appreciative of the time, effort and care which Courtney gave us when designing our new e-boutique.  She always did as she said she would, with every request we made. She gave us very valuable feedback and followed up with training so that we could then run our own website.  This was invaluable and we're now confidently running our own site.

Courtney is fabulous to work with and we can't thank her enough for all the follow-up help and support she has given us.

 

GIULIANA DI MICHELE | Owner, Toombul Skin & Beauty

I went looking for a communications company that could be my one stop solution to creating a brand; it was a large scope of work so I knew that it needed to be the right company and the right people who would understand what I was looking for and who would be able to execute and deliver in a very short time frame.

Courtney and the team at Luxe Communications have exceeded all my expectations. They took me from start to finish and made the process easy, they held my hand so to speak the whole way through making the tough decisions that needed to be made easy. They are professional, approachable and want the best outcomes for the success of my business. They always go the extra mile!

Courtney has the expertise and creatives to design my branding and telling a story throughout all aspects of our business from creating the logo and then taking that through to our menu of services, loyalty, appointment and business cards, gift vouchers and all our window and digital display advertising.

Our website is sleek, professional and easy to use for all our customers, the team at Luxe Communications has built a very strong online presence that has contributed to the success and growth of my business. Courtney has worked closely with our product partners to ensure that our social media branding and awareness is driving customers to our salon. 

Courtney has continued to work with us to build our brand on a monthly basis to build our database through our online, social media, digital marketing and monthly EDM.

If you are looking to build your business profile and brand I recommend the team at Luxe Communications.

 

SHARON CASSIDY | Owner, Riverside Beauty

I will have to admit to shopping around for a website developer but out of the 5 other companies we approached Courtney at Luxe was by far the most astute.

Courtney and her team have made the production of our rebranding, building our new website and e- boutique an extremely easy, problem free  process. They are exceptionally professional and seem to have an inbuilt understanding for the particular style and design that would suit the business. Our new website designed by Courtney is sleek, streamlined and very functional, both for our clients and myself. Feedback from our clients has been nothing but positive, they are happier to purchase and make bookings via our new website rather than use the phone. Considering our great client response and the extra business our new website has generated we are continuing to use Courtney's skills with our e-news letters.

Thank you Courtney, Rosemary and the rest of the team at Luxe - you are the best in the business!

 

NIKKI DAWSON | CEO, The Katrina Dawson Foundation

We are a small non-profit with no budget for marketing and promotional material. Our first Annual Report was a very factual document that laid out what was required for the regulators but not much else! This is where Courtney and her team from LUXE Communications stepped in – they volunteered all of their time and energy to create a new and improved, graphically sophisticated and engaging Annual Report.. It not only satisfies our regulatory requirements, but also helps market our Foundation, and tells the story of our Scholarship and Fellowship girls in a wonderful way. After meeting with Courtney and her team we came away feeling that they really understood what our Foundation was about, and exactly what we were looking for. We are so pleased with the final product – it looks even better than we had hoped for and we could not be happier! And we are very grateful for Courtney's continued support and generosity in allowing the wonderful people in her team, like Chloe, to lend their expertise and time to working with us each year.

 

SOPHIE LOVEJOY | Founder & CEO, Sant and Abel

I met Courtney when I used to manufacture my sleepwear brand in Bali. This was at an early growth stage of my company. What stood out when we first met was how incredibly genuine she was and how much she believed in the success of me and my brand. Nothing has changed, these traits in Courtney have only become stronger. 

Courtney became an amazing sounding board for me. She was discreet, honest and always gave me such great advice on how I could improve my brand, without ever treading on my toes. I really valued this so much. In 2014 I ran a campaign in conjunction with the Prostate Cancer Foundation of Australia called “Pants Day Off”. Men all over Australia were encouraged to ditch their work pants in favour of a pair of Sant and Abel boxer shorts with proceeds going to the Prostate Cancer Foundation. This was a big event and I needed someone to manage the communications. I went straight to Courtney and hired her Agency, Luxe Communications. As expected, she jumped on board with so much enthusiasm and gusto. 

I always knew that Courtney would do a great job covering this campaign, but in fact she superseded every expectation I had. From liaising with The Prostate Cancer Foundation, the Australian media and various ambassadors, Courtney was so professional, sharp and resolute. Through the vast contacts and relationships Courtney has established, she was able to get some of Australia’s top names as ambassadors of the campaign. She had an amazing line up of celebs who photographed themselves in their Sant and Abel boxer shorts in full support of the initiative, sending it to a huge audience. To complete the picture, Courtney then had incredible nationwide press covering the entire event. In both traditional media and social media, this gave my brand more exposure than I could have ever imagined.

Courtney will go above and beyond to exceed your expectations. She will take the time to learn every intricacy of your brand and will have so much belief in the success of it. I can’t recommend Courtney or her Agency, Luxe Communications more highly.

 

EMMA BELL |  Festival Director, The Shoalhaven Readers’ & Writers’ Festival

As a not-for-profit, volunteer-run organisation, we are frequently limited by funds and the skills available within the team. To find a sponsor as generous and qualified as LUXE Communications meant that we were confidently able to hand over the development and design of our website and logo into their capable hands. Not only do they have excellent graphic design skills but, more importantly, Courtney understood what we were looking for and delivered accordingly.

LUXE Communications also handle our social media accounts, digital marketing and the production of our marketing materials. Through their knowledge and experience, we now have a high-quality, professional online presence and have significantly increased our audience reach. Both Courtney and Chloe are very talented professionals and they are always immediately responsive whenever help or changes are required.

Courtney’s advice and guidance have been invaluable, and she is such a pleasure to work with. She truly commits to the projects she works on and I could not recommend her, or LUXE Communications, highly enough.

 

ADRIAN BO |  Founder, Adrian Bo Real Estate Sales Training

I recently engaged Luxe Communications to build a website for my start up business. The site development encompassed a wide range of facets - from the initial logo design, technical web development right through to social media integration. 

Courtney's expertise was crucial in the initial stages of brand development. She was able to develop & convey our businesses brand by integrating it into the whole "look and feel" of the website. I am ecstatic with the final result she has created, and I've received nothing but positive social media comments, emails and calls on how amazing the website looks. My business relies heavily on having a strong on-line presence and Courtney and her team have delivered that! 

Post completion my business has gained strong traction in a relatively short amount of time and I contribute that success to the strength of our website & cohesive branding that she created. I must also make special mention that the great thing about Courtney is that she provides invaluable website training and advice on a whole range of the business' aspects. She is always on call to answer any questions or deal with any issues no matter how small or big. I have nothing but praise for Courtney and her services that Luxe Communications provides, and have no hesitation in recommending Luxe Communications to anyone else looking to take there business development to the next level.

  

STUART MATTHEWMAN | Founder, Sidetember

Sidetember is a small, start-up non-profit which is focused on helping raise awareness and funds for people living with brain injury. Like most start-ups we have been boot-strapping for a few years and after a pivot on how the program runs, we required a total identify and brand refresh. Luxe Communications stepped in and offered their services pro-bono, creating a new logo, new brand, new website and new merchandise. As a marketer in my 'day job' I have plenty of experience with agencies and I can say, without a doubt, the work LUXE produced from one briefing was some of the best I have been involved in. They completely understood the premise of Sidetember and translated this in to a new identity that completely reinforced the direction in which we were moving. The changes made for 2016 delivered over a ten-fold participation increase and new partnership and fundraising opportunities. We could not be happier working with or to recommend Luxe.

  

GRETA UNKURI |  Founder & Interior Designer, GU Interiors

I have had the pleasure of working with Courtney and the Luxe Communications team on two of my websites and other marketing collateral over the years.  It has been nothing short of an amazing experience. Being a creative myself, I always have a certain vision for the way my site should look, how my work is best represented and a demand for a cohesive approach across mediums.  Courtney captured this vision right from the start and then absolutely smashed it out of the park, surpassing all of my expectations and more. Her passion, creativity, attention to detail and design industry experience is second to none. All Courtney's work and that of her team is created with so much honour and care for her client, it is so evident in the final result.  So much so, that I learnt to let go of my control and hand it all over to her and the team - the result has been spot on.  I have, and will continue to recommend Luxe Communications to everyone and anyone that will listen.  Thank you so much for your lovely and inspired work.

 

BRIGITTE MARDEN | Owner, Brigitte Academie de Beaute

"We recently had the pleasure of hiring Courtney from Luxe Communications to re-build our website, Brigitte Academie de Beaute. Courtney took time to visit us, discuss our thoughts and needs and made everything look perfect and simple to use. We are very happy with the outcome and would recommend Courtney to anyone looking for her expertise. We thank Luxe Communications for their beautiful work and for their after support and training.  Courtney has been available via phone and in person to answer all our questions and attend to our requests."

 

JOSH HERDMAN | Founder & Owner of Bali Boat Shed and Sea Circus Restaurant

From the first day I met her, it was clear that Courtney was a vivacious and fun person to be around. Highly energetic, capable, with a rare capacity for initiative and problem solving – within days she was hired as a vital part of my new and growing companies.

She started out as the lead for the social media and marketing planning for Bali Boat Shed (a retail store selling 40 independent labels) as well as a marketing consultancy role for Sea Circus Restaurant (a busy 75 seat restaurant). But it was clear early on that Courtney was capable of more. So after a short time she essentially took on the role of General Manager of Bali Boat Shed - becoming the product purchaser for over 40 designer labels, visual merchandiser, staff training as well as maintaining her responsibilities as key marketing strategist. She would perform these roles with passion and usually go above and beyond  - doing things like taking it upon herself to take the staff out to lunch to boost moral.

In fact, there is little for Bali Boat Shed that Courtney did not do. It did not go unnoticed that she was completely loyal and caring about the Store, the Restaurant and everyone in it. Perhaps to a fault, she would take the days issues home with her and have a solution for you the next day – but as the owner, how could I fault her for that. I cannot recommend her highly enough to people considering her services. If you would like any further information, please do not hesitate to contact me. My final words would be – hire her.

 

MEGAN BRUNSKILL | Creative Director, Bondi Gal

I recently had the pleasure of hiring Luxe Communications' services to re-build and re-brand my website, BONDI GAL. Spearheaded by Luxe's Creative Director, Courtney Lennan, her visualisation and creativity were exactly aligned with the target market that we wanted to reach. Throughout all facets of the business - from website design through to social media content Courtney added a seasoned layer of strategy, and business experience on top of that. She has invaluable experience and know-how in the 'business of fashion' and was an asset in setting up Bondi Gal from brand inception. She's one of the few people I know who mixes such a high level of creativity with an expert level of strategic thinking. I highly recommend Courtney & her Agency's services to take to your business to the next level.

  

FREYA PEARSON | Founder & DesignerLess is Moi

Courtney was recommended to me by an external party.  As Founder and Designer of fashion label, "Less Is Moi" I needed a professional website to align with my company image. Websites are the key to a brand,  it is crucial that you convey the right message instantly before you lose a potential customer when they visit your e-commerce site. This is where Courtney comes in to her own, she has the most outstanding knowledge of the requirements needed to take your business to the next level. Understanding all areas of branding, images, content / copy, whilst walking you through it step-by-step.  I can honestly say being a creative this area scares me and until I met Courtney and worked with Luxe Communications, I didn’t think I would ever be able to understand a website, but now I can.

Courtney takes you under her wing and talks you through every aspect you require in the 'Business of Fashion" personally - she takes the time to listen to your needs and ensures that this is delivered to the client, and if I was unsure or wanted something else we would talk about the pro’s and con’s, to come to a decision as to why we would do it a particular way. This explanation helped me immensely as it was new territory for me working on a site to write to consumers and a great way to learn and helped me take the reigns feeling confident about creating the website for my brand.

Courtney took my business to the next level and I have since not only made sales through my site but had many compliments as to how great the concept is and how it has been delivered through copy and images. Courtney is simply fantastic at what she does, professional, personable and very multi-talented to be able to see what the consumer requirements are in terms of the function of your website and getting your brand just right. If you are looking for anyone to do your website then look no further as Courtney and her Agency are the people for the the job. I will happily recommend her to others! Awesome to work with and a friend by the end of the project. Thank you Courtney for everything.'

 

NICOLE FOSSATI | Producer, Vapour Productions

Courtney was confidently recommended to me by an associate who'd also used her services in the past. What a godsend! Courtney has been absolutely amazing for me and my client, Freya Pearson in every sense of the word. Operationally, creatively, technically and personally Courtney is a professional powerhouse. 

She's genuine, generous and her knowledge of commercial CMS and social marketing is second to none. I learned very quickly that I could completely trust her advice and recommendations. Her insight and patience fueled our project with a gentle and direct approach that delivered results. She earned the respect of our team by keeping it firmly on track when the creatives went AWOL - which let's face it, they're prone to do.

Her fees are fair from the outset, but I believe it is her effort and personal service that made the entire experience invaluable.

I've worked with a variety of developers and designers and I can honestly say that engaging Courtney on this project was one of the best financial and logistic decisions I've made for my agency; I'd work with her again in a heartbeat and I'd not hesitate to refer her to any of my clients who need a Shopify site and social marketing expertise. She's number one on my list. An absolute dynamo who deserves the success she's nurtured.

 

MELINA FRELINGOS | Owner, Stoneground Bakery

My husband Angelo and I would highly recommend Courtney and the team from LUXE Communications for social media, content creation and photography. Nothing was ever too much trouble for Courtney and she created an image library of over 400 photos for us to use on social media. She increased our online presence in our critical first year in business.  It has been an enjoyable experience working with Courtney and I would be happy to speak on her behalf.